Privacy & Cookie Policy

  1. INTRODUCTION

‘We’, ‘Our’ or ‘Us’ refers to Henderson Homes (UK) Ltd, a company registered in England and Wales with company registration number 06236242 and registered office at Narlin, Clamhunger Lane, Mere WA16 6QG.

‘You’ refers to a visitor to this website (www.hendersonhomes.co.uk)

We take your privacy very seriously. This privacy policy explains how and why we obtain, store and process data which can identify you. We have tried to make it as straightforward and easy to understand as possible however please do contact us if you have any queries or would like further explanation.

We may update this policy from time to time. If we do so, we will publish the changes here.

  1. THE INFORMATION WE COLLECT AND WHY WE COLLECT IT

ENQUIRIES AND EMAILS

Henderson Homes will only collect your personally identifiable information (PII – your name, company name and email address) if you provide it voluntarily by completing our online enquiry form or by contacting us by telephone. If you do not want this information to be collected by us, please do not submit it.

We use a secure system to store any personal information you provide to Henderson Homes. This system is only accessible to specific people working within Henderson Homes, and is constantly monitored and updated to keep your information secure. If you get in touch in other ways – in person or over the telephone – your personal information is treated with the same care and consideration.

We will never sell, trade, rent or pass on any of your details to any other party unless legally compelled to do so. We will not retain your personal information longer than it is necessary to do so or use it for anything other than the purpose in which it was provided to us.

COOKIES & ANONYMOUS TRACKING INFORMATION

When you visit the website, we may collect anonymous information about you. We collect this information using cookies (files which are sent by us to your computer or other access device), which we can access when you visit our site.

This information is classed as ‘none personally identifiable information’ (Non-PII) and is collected to help us improve the performance of the website so we can provide information relevant to you and deliver the best possible user experience.  The kind of information we collect includes your IP address, location, browser, the type of device you were using when you visited the website and what pages you visited on the website.

When you visit the site for the first time you will be advised that you are receiving cookies. You can also configure your browser to not accept them or visit the site using your browsers anonymous user setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org/  for detailed guidance.

The following paragraphs describe the main cookies we use on this site and what we use them for:

Persistent Cookies for Site Analytics and Performance

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously

Cookie Name Purpose Expiry
_ga Registers a unique ID that is used to generate statistical data on how a visitor uses the website 2 years
_gat Used by Google Analytics to throttle request rate Session
_gid Registers a unique ID that is used to generate statistical data on how a visitor uses the website Session

You can find out more about Google’s analytics service and privacy statement here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the user.

Cookie Name Purpose Expiry
r/collect DoubleClick by Google – collects data to measure efficiency of viewed or clicked ads and shows targeted ads Session

You can find out more generally about Google and its policies and principles as regards advertising at https://policies.google.com/technologies/ads

  1. SOCIAL BUTTONS

On the website you will see ‘social buttons’. These enable users to share or bookmark the web pages on this site on websites outside of this one. In order to do this, the social buttons require the user to either already be logged into a social network or to log into a social network.  This connects the user to an external site, therefore adding scripts from domains outside of Henderson Homes.  In most cases these websites will be able to identify you and will have access to your personally identifiable information.

You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on the Henderson Homes website. So if you click on any of these buttons, these sites will be registering that action and may use that information.

In some cases these sites will be registering the fact that you are visiting the Henderson Homes website and the specific pages you have visited, even if you don’t click on the social button but are already logged into their services from a previous session (e.g. Google and Facebook). You should check the respective policies of social network websites to see how they track you online and how they use your information and to find out how to opt out, or delete, such information.  It is advisable to always log out of a social media network when you leave the website at the end of a session.

  1. EXTERNAL WEB SERVICES

We use a number of external web services (or plug ins) on the website, mostly to display content within our web pages, allow a user to contact us through an enquiry form, view a map showing the location of our offices or improve the load time of our images and content therefore improving the user experience. These plug ins are developed by third parties.

For example to show our Twitter stream we might use a Twitter widget, to improve the loading speed of our website we might use a cache widget and to display lots of detailed images we might use a ‘slider’ widget. This is not an exhaustive or complete list of the services we use, or might use in the future, but these are the most common.

As with the social buttons we cannot prevent these third parties, or their associated external domains, from collecting information on you and how you are using the website. If you are not logged in to external services/websites (such as Google, Facebook, Linked In or other social media accounts) then they are less likely to be able to identify but are likely to gather anonymous usage information e.g. number of views, downloads, location etc.

If you have any concerns about the information any of these services may be collecting about you or how they might use it you should cease using the website immediately or should visit it in your browsers anonymous mode.

  1. LINKS TO OTHER WEBSITES

Our website contains links to other websites. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting those sites. Those sites are not governed by this privacy policy and if you have questions about how a site uses your information you would be advised to check that site’s privacy statement.

  1. ACCESSING, UPDATING OR DELETING YOUR PERSONAL INFORMATION

You are entitled to access, update or request the deletion of the personal information that we may hold on you.  Email your request to info@hendersonhomes.co.uk. An administrative fee may be payable.

IF YOU HAVE ANY QUESTIONS…

If you have any questions or concerns about our collection or use of your personal information please email us on info@hendersonhomes.co.uk.

We reserve our right to make any changes and updates to the privacy policy without giving you notice as and when we need to. We’ll always make sure that the most up to date privacy policy is posted on our website.